Arrival

Please arrive 15 minutes prior to your appointment time to give you time to relax, use the toilets and fill out a brief health questionnaire*

* (on your first visit only)

This allows you time to complete a short medical questionnaire.

Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured and unfortunately cannot be refunded. Treatments begun late will still finish at the appointed time, so other guests are not inconvenienced.

Health concerns

If you have any medical conditions, are pregnant or breast feeding or have allergies, injuries, skin complaints, cancer treatment (past or present) or infections, please discuss with Spa Reception (and doctor where necessary) prior to making your booking as this may affect your treatment choice.

Booking policy

If you are a new customer or are booking a treatment over an hour a deposit is required when making your appointment in order to secure your booking.

Cancellation policy

100% cancellation charge will be incurred for any treatments cancelled less than 48 hours in advance. 

Refund Policy

Any pre payment will be refunded if appointment is cancelled more than 48 hours in advance. Products are refundable if unopened/undamaged.

 

 

Children

Children under the age of 16 are not able to have treatments in the Spa. We are able to offer treatments to children between the ages 16-17 when accompanied by a parent or guardian. Regrettably we cannot accommodate babies in the treatment rooms. Please give us a call so we can advise.

Gift vouchers

The ideal present for birthdays, anniversaries, Christmas and other special occasions. Available up to a value of your choice or for a specific treatment.

• Valid for 12 months from date of purchase, unless otherwise stated. Treatment must be received during the validity period stated on the voucher.

       Expired Vouchers can be extended for an extra free months for an admin charge of £5.

       Voucher number must be given on booking

       Gift Vouchers are non-refundable

       Remember to bring your Gift Voucher to your appointment

       Please provide a minimum of 48 hours notice to change or cancel an appointment. 100% of the treatment cost will otherwise be redeemed from the voucher