What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, home address, phone number or credit card information.
You can have the data we hold emailed to you. This is available in your account on the 'MY INFO' page.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
You can edit your preferences at anytime by logging into your account,
How long do we keep your data?
The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us or keep using our services)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
We will keep your information stored unless you perform one of the following;
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
If at anytime you wish to delete your account on our booking system please contact us via the details below and we will do this for you or there is the option in your MINDBODY account to do this yourself on the My Info Page.
If you believe that any information we are holding on you is incorrect or incomplete, you can edit this in your account or please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Our software MINDBODY has Privacy Sheild certification which complies with GDPR regulations. It implements the latest security measures to ensure our clients’ information, especially your credit card information, is safeguarded. We protect your data through encryption and store your data for you on our software providers state-of-the-art servers.
We adhere to PCI Data Security Standards, meaning that we meet the highest security requirements for processing your credit card and every transaction on our website is secure and encrypted.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective 14th May 2018.
Use the contact form on our website here
Spa Urban Oasis at Debenhams
Manchester M601TA UK
0161 835 4061
This policy is powered by Trust Guard PCI compliance.