Postage & Returns Policy
At the Spa Co, we endeavour to despatch all orders within 3 working days.
Orders upto £30, postage is through Royal Mail by recorded delivery so requires a signature. Please leave us a delivery address where someone can sign for the parcel. If no one is going to be in Royal Mail will not leave the package with a neighbour but will post a card through for you to collect it from your local post office. Please note that all delivery times are subject to availability of products.
Delivery to the rest of the U.K. including the Highlands & Islands of Scotland, Northern Ireland, Southern Ireland, the Isles of Scilly, the Isle of Man, the Channel Islands , will experience longer delivery times.
All gift vouchers carry no postage charge.
U.K. Mainland:
For delivery to addresses in England, Wales and Scotland.
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Delivery Deatils
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Cost
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| Gift Vouchers | FREE |
| Product orders up to £30 | £2.50 Recorded delivery |
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Orders between £30 - £50 |
£4.50 Special Delivery Next Day
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Orders over £50
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FREE
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If any of the goods you have chosen are not available for dispatch that same day, customer care will notify you by email or telephone. If you choose to proceed we will dispatch the available goods and place the unavailable items on back order. As soon as they become available, we will dispatch them using the same delivery service you have paid for without further charge to you.
If you don’t receive your order in the stated time, please contact us so we can track it down with Royal Mail.
For Gift Vouchers, we use Royal Mail 1st Class Post:
Royal Mail's service level states that first class post should arrive the day after posting however we are unable to make promises on when your order will be delivered.
For items sent first class recorded delivery we are unable to make any enquiries into the whereabouts of your product until 5 working days have elapsed.
For problems regarding your delivery please contact Martha Brophy on email info@thespaco.com or call 0845 6017634
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included in the price.
RETURNS:
Damaged Shipments:
In the event that a package should arrive damaged, there are some essential steps that need to be taken. If the package is received damaged, incomplete, broken, crushed, or resealed in any way, you must contact The Spa Co UK Ltd within 48 hours. It is mandatory that the original box is kept with all the packing and shipping materials and enclosed merchandise intact. IF THE ABOVE CRITERIA ARE NOT MET, The Spa Co WILL NOT HONOUR CLAIMS OF DAMAGE OR A SHORTAGE OF GOODS.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm
Complaints
Customer care is of utmost importance to us. Should you wish to make a complaint, simply E-Mail our complaints department at info@thespaco.com with details.
Our staff there will do everything in their power to resolve the problem.
All complaints will receive a personal response by the next working day.
Should you wish to speak to a member of staff in person, call our helpline on 0845 6017634.
All complaints are treated in the utmost confidence.
The Spa Co is committed to customer satisfaction, any complaints we receive will be treated as top priority, and we aim to resolve problems quickly and effectively.
By placing an order with us you are agreeing to the above terms and conditions
